TERMS OFSERVICE

Legal

Last updated: April 2026

These Terms of Service govern your use of window cleaning and related services provided by Gatton Window Cleaning, operated by Xavier ("we", "us", "our"). By booking a service you agree to these terms.

1. SERVICES

We provide residential and commercial window cleaning services across the Lockyer Valley, Queensland. Our services include exterior and interior window cleaning, screen cleaning, track and sill detailing, and related add-ons as described on our website.

We reserve the right to refuse or discontinue any service at our discretion.

2. BOOKINGS AND QUOTES

Quotes provided are estimates based on information supplied at the time of enquiry. Final pricing may vary if the actual scope of work differs from the description provided (e.g. more windows than stated, excessive soiling, or access difficulties).

A booking is confirmed when we have verbally or in writing agreed to a date and time with you. We will contact you to confirm your booking after receiving your enquiry.

3. ACCESS AND SITE CONDITIONS

You must ensure we have safe, unobstructed access to all windows and areas to be cleaned on the day of service. This includes:

Unlocking gates or providing access codes in advance

Securing pets before we arrive

Moving furniture or obstacles that block interior window access

Informing us of any fragile items, security systems, or hazards near windows

If access is not available on arrival and we are unable to complete the job, a call-out fee may apply.

4. CANCELLATIONS AND RESCHEDULING

We understand that things come up. If you need to cancel or reschedule, please give us as much notice as possible, ideally at least 24 hours before your booking. Last-minute cancellations (under 4 hours notice) may incur a fee to cover travel and time already allocated.

We reserve the right to reschedule bookings due to unsafe weather conditions (e.g. heavy rain, storms, extreme heat) or circumstances beyond our control. We will contact you promptly to arrange an alternative time.

5. SATISFACTION GUARANTEE

We stand behind our work. If you are not satisfied with the result, tell us on the day or contact us within 24 hours of service completion. We will return to re-clean any missed or unsatisfactory areas at no extra charge.

This guarantee applies to the quality of the cleaning work performed. It does not cover pre-existing damage, hard water staining that cannot be removed with standard cleaning methods, or areas that were inaccessible on the day.

6. DAMAGE AND LIABILITY

We take great care with your property. We are fully insured. If damage occurs as a direct result of our work, please notify us within 48 hours so we can assess and resolve the issue.

We are not liable for:

Pre-existing damage to windows, frames, screens, or seals

Damage caused by faulty or degraded window hardware that was not disclosed to us

Condensation or water ingress through seals that were already compromised

Scratches caused by debris embedded in the glass prior to our arrival

7. PAYMENT

Payment is due on the day of service unless otherwise agreed in writing. We accept cash, bank transfer, and card payment. For commercial clients on account, payment terms will be agreed separately.

Overdue invoices may incur a late payment fee and we reserve the right to suspend future bookings until outstanding amounts are settled.

8. PHOTOGRAPHS

We may take before and after photographs of our work for quality assurance and marketing purposes. These will not include identifiable personal information. If you do not want photographs taken at your property, please let us know before we begin.

9. CHANGES TO THESE TERMS

We may update these terms from time to time. The current version will always be available on our website. Continued use of our services after any update constitutes acceptance of the revised terms.

10. CONTACT

If you have questions about these terms, please contact us:

Phone: 0493 754 542

Email: hello@gattonwindowcleaning.com

Gatton Window Cleaning operates in Gatton, Queensland, Australia. ABN available on request.