PRIVACY
POLICY

Gatton Window Cleaning ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles.

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1. INFORMATION WE COLLECT

We collect personal information that is necessary to provide our services and respond to your enquiries. This may include:

• Contact details: name, phone number, and email address
• Property details: your address and information about the windows or areas to be cleaned
• Booking information: dates, service preferences, and notes about your property
• Payment information: we do not store card details. Payments are processed securely at the time of service
• Communications: messages sent via our contact form, email, or SMS

We only collect what we actually need. We do not collect sensitive information such as health data, government identifiers, or financial account details beyond what is needed to process payment.

2. HOW WE COLLECT INFORMATION

We collect information directly from you when you:

• Submit a quote request or contact form on our website
• Call or message us directly
• Book a service or communicate with us by email or SMS

Our website may use basic analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and anonymous. We do not use it to identify individual visitors.

3. WHY WE USE YOUR INFORMATION

We use your personal information to:

• Provide quotes and confirm bookings
• Deliver and follow up on our services
• Contact you about your booking, including reminders and schedule changes
• Respond to your questions and enquiries
• Send occasional service updates or offers (only if you have not opted out)
• Meet legal obligations where required

4. MARKETING COMMUNICATIONS

If you have used our services or submitted an enquiry, we may occasionally contact you with relevant offers or reminders. You can opt out at any time by replying "unsubscribe" to any message or emailing us at hello@gattonwindowcleaning.com. We will not pass your details to third parties for marketing purposes.

5. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: trusted tools we use to run the business (e.g. booking software, email platforms) who are bound by confidentiality
• Legal requirements: if we are required to disclose information by law or to protect the rights and safety of others

All third-party tools we use are reputable services with their own privacy policies.

6. DATA STORAGE AND SECURITY

Your information is stored securely. We use reasonable physical and electronic safeguards to protect it from unauthorised access, loss, or misuse. Our systems are cloud-based and maintained by reputable providers.

We retain your information for as long as is necessary to provide our services and meet legal obligations. If you ask us to delete your information, we will do so unless we are legally required to retain it.

7. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies to improve your browsing experience and understand site usage. Cookies are small files stored on your browser. You can disable cookies in your browser settings, though this may affect how some parts of the site function.

We use Google Analytics to understand general visitor behaviour. This data is anonymous and does not identify you personally. Google's privacy policy applies to data processed through that service.

8. YOUR RIGHTS

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

9. CHILDREN'S PRIVACY

Our services are directed at adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. CHANGES TO THIS POLICY

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website. We encourage you to review it periodically.

11. CONTACT US

If you have questions or concerns about your privacy or how we handle your information, please reach out:

• Phone: 0493 742 542
• Email: hello@gattonwindowcleaning.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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Gatton Window Cleaning operates in Gatton, Queensland, Australia. ABN available on request.